Privacy Policy

Last updated: March 2026

1. Introduction

VyapaarSaathi ("Company," "we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, protect, and process your personal and business data when you use our Service. By using VyapaarSaathi, you consent to our data practices described in this Policy.

2. Information We Collect

Personal Information:
  • Name, email address, phone number
  • Business name, registration details, GST number
  • Account credentials and authentication details
  • Contact information and communication preferences
Business Data:
  • Orders and invoice records
  • Customer and supplier information
  • Inventory and product catalogs
  • Payment transaction details
  • GST compliance records
  • Business analytics and reports
Technical Information:
  • IP address and browser information
  • Device type and operating system
  • Usage logs and activity data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process transactions and manage subscriptions
  • Send billing, account, and administrative notifications
  • Respond to your inquiries and provide customer support
  • Comply with legal and regulatory obligations, including GST regulations
  • Detect, prevent, and address fraud and security issues
  • Analyze usage patterns and improve user experience
  • Send marketing communications (with your consent)
  • Generate aggregated analytics and reports

4. Data Sharing & Disclosure

Third-Party Service Providers: We may share your data with trusted third parties who assist us in operating the Service, including payment processors, cloud storage providers, and customer support platforms. These providers are bound by confidentiality agreements.

Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

Business Partners: With your consent, we may share aggregated or anonymized data with business partners for analytics and service improvements.

No Sale of Data: We do not sell your personal or business data to third parties for marketing purposes.

5. Data Security

We implement comprehensive security measures to protect your data, including encryption, secure servers, firewalls, and access controls. However, no system is completely secure, and we cannot guarantee absolute security against all threats.

Your Responsibilities: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access.

6. Data Retention

We retain your data for as long as your account is active and as required by applicable laws. For GST compliance purposes, we retain records as mandated by Indian tax law (typically 6 years).

Upon account deletion or subscription termination, we will securely delete your data within 30 days, unless we are required by law to retain it for longer periods.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, and analyze usage patterns. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Analytics: We may use analytics tools to understand how users interact with our Service. This helps us improve functionality and user experience.

8. Your Rights

You have the following rights regarding your data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Portability: Request your data in a portable format
  • Opt-Out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@vyapaarsaathi.com.

9. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

10. International Data Transfers

While VyapaarSaathi primarily operates in India, our service infrastructure may involve data transfers outside India. Where data is transferred internationally, we implement safeguards such as encryption and contractual agreements to ensure adequate protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our website. We encourage you to review this Policy periodically to stay informed about how we protect your data.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@vyapaarsaathi.com

Support: support@vyapaarsaathi.com

Website: vyapaarsaathi.com

Also see our Terms of Service.